Front Desk Hours:
8:30 - 2:00 ~ Monday, Wednesday, Friday
2:00 - 8:00 ~ Tuesday, Thursday
If you're looking to catch us on the phone, have a pickup/drop off, or looking to ask us a specific question, these are the hours you can find us at the front desk. Front desk contact info: 519-622-0100
8:30 - 8:00 Monday - Friday
By appointment on weekends
Direct Billing: We are happy to direct bill your extended benefit company. Third party billing is a great feature that some work places offer. We do require direct billing forms to be filled out in full before your appointment as well as a credit card with Stripe (info below) for any remaining balance. After we bill your insurance, any unpaid amount will be billed to your credit card. You will automatically be emailed a receipt with any amounts billed to your credit card. Please request a direct billing and credit card form if you would like us to direct bill for you.
**Direct billing is offered if we have a valid credit card on file with Stripe**
This option with these forms can be done from your home computer or smart phone and is contactless payment and the patient does not need to wait after their appointment for the payment to go through.
Payment with Stripe: We now offer contactless payment through Stripe. Patient's upload their payment option through their JaneApp profile. You can upload most major credit cards as well as most debit cards. We decided on Stripe as this payment option has the highest level of security for online payment options with PCI Service Provider Level 1. We understand that online is a new form of payment for our patients, here is a link if you have questions:
This option is done from your home computer or smart phone, is contactless and the patient does not need to wait after their appointment for the payment to go through.
Payment with Square: To pay in person with your credit or debit card, we have a Square Terminal to process your payment.
This option is done in our office and the patient must be present to complete the payment.
Cash: Cash is always an accepted option at our office.
This option is in person with the patient present.
EMT: Electric Money Transfer is accepted and must be sent ahead of time so we can 'catch' your payment for your appointment. The email to send EMT to is please use the comment section to put the patient name in so we can match your payment to your appointment. To use this option, please speak with us at the time of booking your appointment to ensure that we are able to catch and verify your payment during our front desk hours.
This option is done from your home ahead of the appointment, the patient does not need to wait after their appointment for payment to be processed. The patient does need to contact the front desk before using this option.