Front Desk Hours:
8:30 - 2:00 ~ Monday, Wednesday, Friday
2:00 - 8:00 ~ Tuesday, Thursday
If you're looking to catch us on the phone, have a pickup/drop off, or looking to ask us a specific question, these are the hours you can find us at the front desk. Front desk contact info: 519-622-0100 email@example.com
8:30 - 8:00 Monday - Friday
By appointment on weekends
We offer many different options, please reach out with any questions and we would be happy to help!
Direct Billing: We are happy to direct bill your extended benefit company. Direct billing is offered if we have a valid credit card on file with Stripe in case of a remaining balance or in case of the third party platform is temporarily down.
This option requires forms to be filled out ahead of your appointment from your computer or smart phone. This is contactless payment and the patient does not need to wait after their appointment for the payment to go through.
Here is a PDF of our direct billing information and companies we bill to:
Payment with Stripe: We now offer contactless payment through Stripe. Patient's upload their payment option through their JaneApp profile. Stripe has the highest level of security for online payment options with PCI Service Provider Level 1. We understand that online is a new form of payment for our patients, here is a link if you have questions: https://stripe.com/docs/security/stripe
This option is done from your home computer or smart phone, is contactless and the patient does not need to wait after their appointment for the payment to go through.
Payment with Square: To pay in person with your credit or debit card, we have a Square Terminal to process your payment.
This option is done in our office and the patient must be present to complete the payment.
Cash: Cash is always an accepted option at our office.
This option is in person with the patient present.
EMT: Electric Money Transfer is accepted and must be sent ahead of time so we can 'catch' your payment for your appointment. The email to send EMT to is firstname.lastname@example.org please use the comment section to put the patient name in so we can match your payment to your appointment. To use this option, please speak with us at the time of booking your appointment to ensure that we are able to catch and verify your payment during our front desk hours.
This option is done from your home ahead of the appointment, the patient does not need to wait after their appointment for payment to be processed. The patient does need to contact the front desk before using this option.