Front Desk Hours:
If you're looking to catch us on the phone, have a pickup/drop off, or looking to ask us a specific question, these are the hours you can find us at the front desk.
8:45 - 2:00 ~ Monday, Wednesday, Friday
2:30 - 8:00 ~ Tuesday, Thursday
8:30 - 8:00 Monday - Friday
By appointment on weekends
Direct Billing at Eaton Family Health Care: We are happy to direct bill your extended benefit company. Direct billing forms to be filled out ahead of your appointment from your computer or smart phone. This is contactless payment and the patient does not need to wait after their appointment for the payment to go through. In order to direct bill for patients, please reach out and we will send over these forms for you: ~ a direct billing 2022 form filled out on your JaneApp account ~ a valid credit card on file with Stripe in case of a remaining balance or in case of the third party platform is temporarily down. ** please note that we do not require an MD’s note, however, in order to be covered, some patients do need to submit this to their benefit company before approval, please check your company for more information on your individual plan ** Below is a list of companies we currently direct bill for ~ if you don’t see your company listed, you will be able to submit your receipt directly to your company for reimbursement. Blue Cross (Alberta) Blue Cross (Medavie) BPA ~ Benefit Plan Administrators Canada Life Chamber of Commerce Group Insurance ClaimSecure Co-operators (The) Cowan Desjardins Insurance Empire Life Equitable Life GMS Carrier 49 GMS Carrier 50 Green Shield Canada GroupHealth GroupSource Industrial Alliance Johnson Inc. Liuna Local 183 Manion Manulife Financial Maximum Benefit MDM Insurance Services Inc. People Corporation RWAM Insurance Administrators SSQ Insurance Union Benefits WSIB
Payment Options: We offer many different options, please reach out with any questions and we would be happy to help! Payment with Stripe: We now offer contactless payment through Stripe. Patient's upload their payment option through their JaneApp profile. Stripe has the highest level of security for online payment options with PCI Service Provider Level 1. We understand that online is a new form of payment for our patients, here is a link if you have questions: https://stripe.com/docs/security/stripe This option is done from your home computer or smart phone, is contactless and the patient does not need to wait after their appointment for the payment to go through. Payment with Square: To pay in person with your credit or debit card, we have a Square Terminal to process your payment. This option is done in our office and the patient must be present to complete the payment. Cash: Cash is always an accepted option at our office. This option is in person with the patient present. EMT: Electric Money Transfer is accepted and must be sent ahead of time so we can 'catch' your payment for your appointment. The email to send EMT to is firstname.lastname@example.org please use the comment section to put the patient name in so we can match your payment to your appointment. To use this option, please speak with us at the time of booking your appointment to ensure that we are able to catch and verify your payment during our front desk hours. This option is done from your home ahead of the appointment, the patient does not need to wait after their appointment for payment to be processed. The patient does need to contact the front desk before using this option.
Cancellation Policy: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee. If we are able to fill the appointment, you will not be charged. Any questions, please contact us. Thank you!